Frequently Asked Questions
How much does therapy cost without insurance?
We make every effort to bill your insurance. If you choose to pay privately (without insurance), click here for pricing information.
Are therapy sessions confidential?
Everything discussed in session stays between you and your therapist with some exceptions. All providers at Pioneer Valley Mental Health are mandated reporters. That means if someone says something that may indicate imminent danger, we are legally obligated to intervene. A full description of exceptions to confidentiality can be found in your Therapist and Client Responsibilities handout.
Outside of mandated reporting, a release form is required for Pioneer Valley Mental Health to speak to anyone about your care. You can select an open release or choose to limit what information is discussed with the person you named on your release form.
Release forms are most commonly for your insurance company (required), your primary care physician (required), psychiatrist (if applicable), your "person to contact", or any agencies that you may be involved with (DCF, DMH, housing services, or other social services).
If your provider is an LCSW (Licensed Clinical Social Worker), they will discuss your case with their LICSW (Licensed Independent Clinical Social Worker) supervisor. When discussing your case, first name and/or initials will be used and only information relevant to better assisting you with your needs will be discussed. The supervisor may review your provider’s notes, which would disclose your last name to the supervisor. All forms of confidentiality also apply to your provider’s supervisor. If you are interested in meeting or contacting your provider’s supervisor, you can make this request with your provider or this office.
Can PVMH manage my medication?
At this time, we do not have providers who prescribe or manage medications. Please reach out to your primary care physician for your ongoing medication needs.
Are sessions in person or virtual (telehealth)?
At this time, we offer virtual (telehealth) appointments, which are done by video chat. Your insurance may require that you be present in the session with your camera on. PVMH plans to offer in-person sessions in the near future.